Measurement and UX Metrics
Measuring Human-AI Interaction Quality
Development and initial validation of a scale for measuring how people experience social, personal, situated, and operational qualities of AI interaction.
- Methods
- Item development, EFA, CFA, 3 x 2 experiment
- Participants
- 502 participants across two independent samples
- Data and analysis
- 42 initial items, 29 final items, four-factor structure
- Outcome
- Created a structured way to measure distinct qualities of human-AI interaction.
